Banks and credit unions

Catch the scams impersonating you before customers tap.

Your customers can report suspicious messages and calls. Your executives and high-risk people get proactive filtering and call screening. Your security team gets visibility that feeds awareness training, proactive controls, EDR posture and MDM configuration.

See Customer Protection in Action Run a Customer Scam Intelligence Pilot

REPORT: the customer experience

Guidance while it still matters.

When something does not look right, customers get a plain-language assessment and a next step they can act on.

1
A customer receives a suspicious text
It looks like it came from you. It says their account has been restricted and gives them a link.
2
They report it
A screenshot, the copied message, or the sender. Whatever they have.
3
They get immediate guidance
A clear assessment and a next step, in language a customer can act on.
4
Your team sees the threat
That report joins the picture of what is impersonating you, across your whole customer base.

Messages

ALERT: Your account has been restricted. Verify now at secure-login-bank.com/verify

Fwd: ALERT: Your account has been restricted...

Likely fraudulent. Do not tap the link. If you already entered details, call the number on the back of your card.

Example thread. Assessments are one of four: Likely fraudulent, Suspicious, No clear signs of fraud detected, or We can't determine this confidently.

Your people can report. Your team sees the campaign.

Start with a free 30-day pilot. No MDM required to start.

Campaign IntelligenceExample

Account-restriction lure

Impersonating Regional bank · Urgent verification link

Reports

First seen

3 days ago

Channels

SMS, iMessage

Reports, last 7 days9 today

Latest report

Reporter #A83F · +1 (555) 013-2290

ALERT: Your account has been restricted due to unusual activity. Verify now: secure-login-bank.com/verify

Likely fraudulent

UNDERSTAND: what your fraud team sees

Intelligence on the scams targeting your customers, while they are still active.

Individual reports become named campaigns. Your fraud and security teams see the brand being impersonated, the lure, when it started and how many customers it has reached.

Which campaigns are impersonating your institution right now
The lures and sender patterns behind them, grouped automatically
How many customers have reported each one, and the trend
Signal that feeds awareness training, proactive controls, EDR posture and MDM configuration

Gain intelligence on scams targeting your population while campaigns are still active, giving fraud and security teams time to investigate, warn customers and coordinate a response.

Branded-caller and call-authentication services tell the customer when a call is really you. SmishAlert answers the other question: when a text or call is not you, and who is being targeted with it.

Campaign Intelligence. The automatic identification of coordinated activity across reports and protected devices. When a message or link is confirmed malicious, the next unknown-sender check on any protected iPhone marks it automatically.

PROTECT: your most-targeted people

Proactive filtering and call screening for executives and high-risk roles.

Executives, treasury, wire desks and IT administrators are targeted by name. When you are ready, add proactive protection for them, managed from the same team dashboard.

Executives and their assistantsTreasury and wire operationsControllers and financeIT administratorsBranch and contact-center leadership

It fits how your people already work, on managed or personal phones, and rollout is planned with your team.

See organization pricing

One platform

Report. Understand. Protect.

The same platform your fraud and security teams use for the people you serve extends to the people you employ.

1 of 3

REPORT

Give anyone a trusted place to send suspicious messages and get immediate guidance. No app required.

Customers, students, employees, anyone your organization serves.

2 of 3

UNDERSTAND

Give security teams visibility into attacks, targeting patterns, campaigns and organizational exposure.

Security, fraud and IT leadership.

3 of 3

PROTECT

Proactively identify and stop threats for employees and high-risk users.

Your workforce, executives, and the people attackers target most.

How the platform fits together

Why this holds up

Most reported messages are not fraud. Reports are cheap; triage is what you are buying, and SmishAlert does the triage.

Verizon's 2026 DBIR: 41% of social-engineering breaches now use a vector other than email.

Messages you send are analyzed to answer you and are not kept. Your phone number is not stored on a permanent record.

Works alongside the email security and awareness training you already run.

FAQ

Questions security leaders ask

Do our customers need to download anything?

No. They can report a suspicious message and get guidance back. The app is optional, for protecting your own high-risk people when you choose.

What does a customer actually get back?

One of four assessments in plain language: Likely fraudulent, Suspicious, No clear signs of fraud detected, or We can't determine this confidently, plus a next step. SmishAlert identifies evidence of risk. It never tells a customer a message is safe or genuinely from you.

What do we see?

Reports grouped into campaigns, the brand being impersonated, the lure, the timeline and the volume. That signal feeds the awareness training, proactive controls, EDR posture and MDM configuration you already run.

How is this priced?

Organizations start with a free 30-day pilot. Talk to the team and we will scope it to you.

Customer protection

See what is impersonating you this month.

A short walkthrough of the customer experience and the fraud-team view, then a free 30-day pilot on a slice of your customer base.

See Customer Protection in Action Talk to the team

Or take the 2-minute self-evaluation , no email required.